Thank you for shopping at our store! We want you to be completely satisfied with your purchases but understand that sh*t happens.
However, It takes time and careful thought to create each of our products. We do this with one goal in mind…making you our customer happy.
So due to the nature of printable/digital download designs, unless the files arrive damaged or defective (in which case we’ll happily send a new copy) after you purchase a printable/digital download from our site, we can’t accept returns for printables/digital downloads or give refunds.
We will however do our best to help you solve any issues and make sure you’re 100% happy with your purchase. If you run into any technical issues, please make sure to read your instructions file since this includes instructions. If you’re still having trouble contact us and we’re happy to help.
If you’d like to see the quality of our work then we have e-books, worksheets and printables in our shop that you’re welcomed to download for FREE. Yup, free. This way you can ‘test’ before you buy.
- NOTE* There is a difference between a defect and not knowing how to use the product. 😉 Our experience is that most claims of defects are due to this and not an actual defect in the product/file. If you’re having any issues at all then contact us, we’d like to hear from you.
- We value your feedback and we’re happy to help!