Below are a few frequently asked questions from our customers. If you have other concerns, please don’t hesitate to contact us.
A printable/digital download is a ready to print PDF | JPEG | PNG etc. file that can be downloaded for a small fee or for free.
This file can be printed instantly at home or with a professional print shop or online printer.
Printables are fast and cost-efficient, they can be printed over and over again for personal use.
+ Purchase your printable
+ Save the file onto your computer
+ Open the PDF in Adobe Reader (download for free if you don’t have it)
+ Print the PDF
No. When you buy a printable/digital download you won’t get any items by mail.
Yes, you can use your home printer to print your printable/digital download instantly.
Please note that a colour printer is required for all coloured printables/digital downloads, otherwise, it will print out black & white.
You can print your items from your home computer or have them printed at your favourite print shop. We recommend printing art printables and planner dashboards on heavy card stock for the highest quality feel.
E-books and planner pages are fine printed on plain printing paper.
Sorry to hear that! If you’re having trouble please read your instructions file since this includes detailed instructions. If it’s not answered there, contact us and we’re happy to help.
All our printables/digital downloads are available in 3 different sizes A4 | A5 and US Letter Size paper. If you need a different size, please contact us and we’ll do our best to help you.
You can use a good pair of scissors, a paper cutter or an X-acto knife or a ruler and cutting mat.
No. We do not offer printing services for our printable/digital items.
If you’d like to print your own printables/digital downloads, you’ll need a colour printer, regular printing paper, card stock and scissors. If you’re going to have someone else print and cut your items to size, you don’t need any of these supplies.
Yes, you’ll need the free program Adobe Acrobat Reader. If you don’t already have this program (most computers do), download it for free at https://get.adobe.com/reader .
Using other programs can sometimes alter the design and colours.
Our printables are pretty straight forward and each printable includes an instruction page. If any questions come up, please check out the instructions included with each printable or contact us if that doesn’t help, we’re more than happy to help!
After payment is received, you can instantly download your printable by clicking ‘Download’. You’ll also receive an email confirmation within 15 minutes with a link to download your printable PDF.
The great thing about printables is that you can print them as many times as you’d like, as long as it’s for PERSONAL USE ONLY.
By placing an order, you agree that you’ve read the item description carefully. Feel free to print as many times as you’d like after your initial purchase.
However, all documents have been created and designed by us and are for PERSONAL USE ONLY and cannot be used commercially or be resold/redistributed.
You may not print the design and sell the printed version. Copyright of the artwork does not transfer with purchase.
Yes absolutely! You don’t need a Paypal account, you can use your credit card via their service without needing an account, or creating an account. Here’s how:
1. At checkout, when redirected to PayPal select the option to pay with a debit or credit card – this usually shows up underneath the log-in prompt.
2. A new window will appear, fill in your credit card and billing information, as well as an email address so PayPal can send you a receipt – depending on your country, detail requirements might be different.
Once you click Pay Now, you will be prompted to create a PayPal account, you can just decline if you don’t wish to create one.
And that’s it!
It takes time and careful thought to create each of our products. We do this with one goal in mind…making you our customer happy.
So due to the nature of printable/digital download designs, unless the files arrive damaged or defective (in which case we’ll happily send you a new copy) after you purchase a printable/digital download from our site, we can’t accept returns for printables/digital downloads or give refunds.
We will however do our best to help solve any issues and make sure you’re 100% happy with your purchase. If you run into any technical issues, please make sure to read your instructions file. If you’re still having trouble contact us and we’re happy to help.
If you’d like to see the quality of our work then we have e-books, worksheets and printables that you’re welcomed to download from our shop for FREE. This way you can ‘test’ before you buy.
NOTE* There is a difference between a defect and not knowing how to use the product. 😉 Our experience is that most claims of defects are due to this and not an actual defect in the product/file. If you’re having any issues at all contact us, we’d like to hear from you.
We value your feedback and we’re happy to help!
Sure, that’d be great! You’re welcome to post about us, but please be sure to credit us in your blog or website and link to the product page.
Please don’t share the actual PDF or file, or link directly to the PDF. We also love seeing our work on Pinterest, so if you’d like to pin any of our designs, feel free to pin away!